Our dedicated Quality Assurance team carefully inspects every item before shipping. In the rare event an item has a defect, please contact a customer service representative at , so that we can rectify the situation. Please include your order number and contact information for quicker service.
Please note:
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Lyriah reserves the right to void the warranty on any item showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
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Lyriah is not responsible for any lost or stolen items.
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For repair, customer will be responsible for the shipping fee to send the item back.
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If the size and style required to be exchanged, customer will be responsible for the back and forth shipping fee.
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When returning or exchanging items, customers must contact one of our representatives for the return shipping address.
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When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
For any questions, please email us at