Return Eligibility

At Lyriah Jewelry, we want you to be satisfied with every piece of jewelry. If you need to return an item, we offer a convenient return service. You can return unworn, unwashed items with original tags within 30 days of the shipping date.*

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Discounted items
  • Items marked as "final sale"

Gift Receipts

If your purchase was a gift, please provide the order number from the confirmation email. Ensure that you select the option to include a gift message at checkout, so the gift recipient can use it if a return is needed.

Hong Kong and International Return Policy

In Hong Kong, you can return items for free at our store. If you choose to return by mail, a shipping fee of $50 will be deducted from your refund. If you opt for store credit, this fee is waived.

International Returns

For orders from outside Hong Kong, you can return items within 30 days of receipt. Please ensure the items are in original condition and follow these steps:

  • Use a logistics company of your choice to ship the return; Lyriah Jewelry does not provide return shipping labels.
  • You are responsible for the shipping costs, and return shipping fees are non-refundable.

Duties and Taxes

Customers in specific countries/regions may apply for a refund of applicable duties and taxes; please consult your local customs authority.

Special Policy

First Try-On of Jewelry

You may return one piece of jewelry without the original packaging, provided the item is not marked as "final sale." For subsequent jewelry returns, we only accept unworn items.

Return Process

  1. Contact Customer Support: If you need to return an item, please reach out to our customer support team with your order details.
  2. Prepare the Return: Ensure the item is in its original condition, including all tags.
  3. Choose the Return Method: Follow the instructions to select either a mail return or a store return.

Conclusion

At Lyriah Jewelry, we are committed to providing an exceptional customer experience and ensuring your shopping is worry-free. If you have any questions about our return and exchange policy, please feel free to contact us, and we will be glad to assist you.