Order Related Questions

How do I know my order has been successfully placed?

You will receive a confirmation email after completing your order, which includes order details and tracking information. If you do not receive this email, please check your spam folder.

Can I cancel my order?

If your order has not yet shipped, you can request a cancellation within a certain period after order confirmation. Please contact customer service as soon as possible to process your cancellation request.

Can I modify my order?

Once the order is confirmed and in processing, you will not be able to modify it. If you need to change your order, please contact customer service for assistance.

Why did I receive an email saying my order has been canceled?

Orders may be canceled for various reasons, such as insufficient stock or payment failure. If you have any questions, please contact customer service for more information.

I received my order, but an item is missing. What should I do?

If you are missing an item from your order, please contact customer service immediately. We will help you resolve this issue and ensure you receive all the items you ordered.

I received my order, but one item is incorrect. What should I do?

If you received an incorrect item in your order, please contact customer service promptly. They will assist you with returns or exchanges.

Payment Related Questions

I did not receive an order confirmation email. Is my order okay?

You should receive an order confirmation email immediately after payment is successful. If you do not find the confirmation email in your inbox within a few hours, also check your spam folder and contact us for assistance.

What payment methods can I use?

We accept the following payment methods:

If you have any other questions, please feel free to contact customer service!

Promotional Related Questions

How do I use a promotional code online?

To activate a promotional offer, you need to enter the code in the "Promo Code" field in the shopping cart section of the website. If you encounter issues redeeming the offer, please contact us for further assistance.

If you have any other questions, feel free to ask us!

Delivery Related Questions

How long will it take to receive my order?

The delivery time for orders depends on your location and the shipping method selected. Typically, domestic orders are delivered within 2-5 business days, while international orders may take longer.

Do I need to sign for my delivery?

Yes, all orders require a signature upon delivery. If you are not available, the delivery person will leave a notice with instructions for pickup.

What should I do if my package is lost?

If your package is lost, please contact customer service immediately. We will work with the carrier to investigate and, if necessary, reship or refund your order.

Do you offer international shipping?

Yes, Lyriah offers international shipping services. Specific shipping costs and times vary by destination. For more details, please check our website or contact customer service.

If you have any other questions, please feel free to reach out!

Return and Exchange Related Questions

How do I get a refund after returning an online order?

Once we receive and process your return, the refund will be issued based on your original payment method. Typically, it will be processed within 48 hours, but may be delayed during peak periods.

Can I send my items back to your online team for an exchange?

Yes, you can return items to us for an exchange. Please ensure that the items meet our exchange policy and include the relevant information when returning.

Will you refund sale items?

Please note that all sale items are not eligible for refunds, exchanges, or store credit.

What should I do if the item I purchased online is defective?

If the item you purchased is defective, please contact customer service immediately. They will assist you with returns or exchanges.

Will shipping costs be refunded if my item is damaged or defective?

If your item is confirmed to be damaged or defective, we will refund your shipping costs. Please use a traceable mailing method to ensure safe delivery of the return.

If you have any other questions, please feel free to reach out!

Electronic Coupon Related Questions

How long will it take for my electronic coupon to arrive?

Electronic coupons are typically sent to your email immediately after purchase. If you do not receive it, please check your spam folder.

Do my electronic coupons expire?

Yes, electronic coupons may have an expiration date. The specific expiration date will be clearly stated in the coupon description.

Are electronic coupons refundable?

Electronic coupons are generally non-refundable once purchased. If you have any questions, please contact customer service.

Can I purchase electronic coupons if I live outside Australia?

Yes, you can purchase electronic coupons from anywhere. Please ensure that you enter the correct email address when purchasing to receive it smoothly.

If you have any other questions, please feel free to reach out!

General Information Related Questions

What should I do if I forget my account password?

If you forget your password, please click the link below and follow the instructions. Once you request a new password, please allow up to 30 minutes to receive the reset link via email.

Reset Password